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    We want you to be happy with your JAHDE purchase, but if for any reason you need to return an item please submit a Returns & Exchange claim using the contact form at the bottom of this page.
    Once approved you may return the items and upon receipt of the goods we will either exchange or refund them, excluding postage costs. We will do our best to exchange items depending on stock availability.
     
    Please read our Returns Policy below before submitting your claim.
     

    RETURNS POLICY

    If you are not happy with our products, please notify us within 7 days of receipt of goods if you would like to return your order.
    We will accept a return on JAHDE items that are in new condition, unworn, and free of damages. Purchases must be made directly at www.jahdemade.com. If you purchased with another retailer, please contact them directly to co-ordinate a return. 
    We recommend that all returns and exchanges be sent using a traceable carrier. JAHDE LLC will not be held responsible for packages not received by us that were returned without a tracking number.
    Goods returned without approval will not be eligible for exchange or refund.
     
    Sale Items
    Sale items can only be returned for an exchange or credit voucher, not a refund.
    A credit voucher code that can be redeemed online will be provided upon receipt of goods.
    Return postage/shipping is at the expense of the purchaser.
     
    Promotions
    For any promotion that requires you to spend over a certain amount to obtain the promotion, your order must remain above this minimum spend even after returns are processed. If you are returning items that will drop your order total below the minimum spend you will normally forfeit your promotional discount or will be charged for any free items you have not returned.
     
    Refunds & Store Credit
    Refunds will be issued back to the original form of payment.
    Store credits will be issued in the form of an online code, which can be applied at the checkout to any future online purchase.
    Credit vouchers do not have an expiration date.
     
    Exchanges
    We offer exchanges on approved items only of equal or lesser value. Once approved you will receive a discount code that will enable you to purchase your new item online.
    New and return postage is at the expense of the purchaser.
     
    Processing Time
    It may take up to 1-2 weeks for us to receive your shipment. Once we receive your return, please allow up to 5 business days for us to process your return. Once your return has been processed, you will receive a notification email that your refund or store credit has been processed and issued. Any expedited shipping charges applied to the order will not be refunded or credited.